Return and Refund Policy
Swinosfeet is dedicated to providing a transparent shopping experience for our footwear customers in Singapore. This policy outlines the specific conditions under which returns, replacements, and refunds are processed.
By making a purchase on our website, you agree to the terms listed below. Our procedures are designed to remain compliant with the Personal Data Protection Act (PDPA) and Google Ads requirements for merchant transparency.
Standard Return Period
We offer a 30-day return policy, which begins on the day your order is delivered to your address. This window allows sufficient time for you to inspect your purchase for any issues that occurred during the manufacturing or delivery process.
Eligibility Criteria
To maintain the efficiency of our operations, we only accept returns under the following circumstances:
- Damaged Products: If the footwear arrives with physical defects or structural compromises.
- Incorrect Items: If the model or size delivered does not match the details of your original order.
Change of Mind: We do not accept returns, exchanges, or refund requests due to a change of mind, personal preference shifts, or if the style does not suit your individual taste.
We encourage all customers to review their selections and size choices thoroughly before finalizing a purchase.
The Return Process
If you receive an item that meets the eligibility criteria for a return, please follow these steps:
1. Notification: Contact our support team by sending an email to support@swinosfeet.com. Please include your order details and a description of the issue.
2. Pickup Arrangement: Once your request is acknowledged, we will coordinate a courier to collect the item directly from your doorstep. No charges incurred.
3. No Service Charges: The pickup service for damaged or incorrect items is provided at our expense. There are no shipping fees or hidden costs for the customer during this process.
4. Inspection Phase: Upon the arrival of the item at our facility, our team requires 24 business hours to conduct a thorough inspection of the footwear.
Resolution Options
Following a successful inspection, we will provide a resolution based on stock availability:
- Replacement: We will prioritize arranging a replacement of the exact model and size originally ordered.
- Refund: If the damage is beyond repair, or if the specific model or size is no longer available in our inventory, we will initiate a full refund of the purchase price.
Refund Procedure and Timelines
Because Swinosfeet operates exclusively on a Cash on Delivery (COD) basis, we do not have access to your payment details at the time of purchase.
- Information Request: If a refund is approved, we will contact you via email to request your bank account details for a transfer.
- Payment Method: All refunds are issued via bank transfer to ensure a secure and direct transaction.
- Processing Time: Once we initiate the refund, it typically takes 5 to 6 business days for the amount to reflect in your bank account. This duration is subject to the processing speeds of your specific banking provider.
- Restocking Fees: We do not apply any restocking fees for items returned under this policy.
Operational Scope
This policy applies only to orders placed and delivered within Singapore . Our support team remains available to assist you with any questions regarding these procedures from 9:00 AM to 6:00 PM (SGT), Monday to Friday .
We strive to resolve all valid claims with professionalism and speed to ensure your experience with Swinosfeet remains positive.
Contact Email: support@swinosfeet.com