Shipping Policy

Swinosfeet provides a structured and transparent logistics framework for all footwear orders. This policy outlines our commitment to timely delivery and clear communication for our customers. We operate exclusively within the Singapore Special Administrative Region, ensuring that our local expertise translates into a reliable service.

By placing an order on our website, you acknowledge and agree to the shipping terms detailed below. Our processes are designed to meet the high standards of transparency required by Google Ads policies and local regulations.

Geographic Service Area

Swinosfeet is a specialized retailer serving the Singapore market. We do not offer international shipping, nor do we facilitate deliveries to regions outside of the Singapore Special Administrative Region.

This focus allows us to maintain strict control over our logistics chain and ensures that our delivery timelines remain consistent for every resident within our service area. As we serve only Singapore, we follow laws subject to this region only, including Personal Data Protection Act (PDPA) .

Detailed Delivery Timeline

We understand that receiving your purchase promptly is a priority. Our shipping schedule is divided into two distinct phases to ensure the physical integrity of your footwear and the accuracy of the shipment.

Order Handling and Packaging: Once an order is confirmed, our team requires 2 business days to inspect, package, and ship the product from our facility. This period is essential for verifying that the correct model and size are prepared for transit.
Transit Time: After the package is dispatched from our warehouse and handed over to our logistics partners, the delivery will be completed within 3 business days.
Total Turnaround Time: Customers should expect a total duration of 5 business days from the date the order is placed to the date the package arrives at the designated delivery address.

Please note that business days are defined as Monday through Friday, excluding public holidays in Singapore.

Payment Method: Cash on Delivery

Swinosfeet utilizes a Cash on Delivery (COD) model for all transactions. This means that no payment is required during the online checkout process. The full purchase price of your footwear is collected by our delivery personnel at your doorstep upon arrival.

We maintain a policy of full transparency regarding costs:

No Shipping Fees: We do not charge for delivery.
No Hidden Costs: There are no additional taxes, handling fees, or surcharges added to your order.
Final Price: The price displayed on our website at the moment of purchase is the exact and final amount you will pay upon delivery.

Order Tracking and Accuracy

To ensure a successful delivery within our 5-business-days window, customers must provide accurate contact details and a precise delivery address. Our logistics team may contact you via the provided phone number or email to coordinate the arrival of your package.

If the contact information is incorrect, it may result in delays beyond our standard timeline.

Dispatch and Cancellation Rules

You retain the right to cancel your order at any time while the item remains within our facility. However, once the 2-business-days handling period is complete and the item has been dispatched to our logistics partners, the order cannot be canceled.

At this stage, the delivery must be completed. We encourage you to be certain of your selection before the dispatch phase begins.

Support and Inquiries

If you have questions regarding the status of your shipment or our logistics process, our support team is available to provide assistance.

Support Hours: 9:00 AM to 6:00 PM (SGT).
Working Days: Monday to Friday.
Official Email: support@swinosfeet.com

We are committed to delivering your footwear with professionalism and speed, ensuring your experience with Swinosfeet is dependable.