Terms and Conditions

Welcome to Swinosfeet. These Terms and Conditions govern your use of our website and the purchase of our footwear products. By accessing our platform or placing an order, you agree to be bound by these provisions.

Swinosfeet operates strictly within the Singapore Special Administrative Region, and all transactions are subject to the local laws and regulations of Singapore.

Scope of Service

Swinosfeet is a dedicated footwear retailer serving the Singapore market exclusively. We do not ship to international locations or regions outside of Singapore. All product listings, pricing, and availability are specific to our local operations.

By placing an order, you confirm that you are a resident of Singapore or providing a delivery address within this jurisdiction.

Order Processing and Delivery

We maintain a transparent logistics schedule to ensure you receive your purchase efficiently.

Handling Time: We require 2 business days to package and ship your order from our facility.
Transit Time: Once dispatched, the delivery will be completed within 3 business days.
Total Timeline: The total time from order placement to arrival at your doorstep is 5 business days. Please ensure that the contact information provided is accurate to prevent delays in the delivery process.

Payment Terms

Swinosfeet operates on a Cash on Delivery (COD) basis only. We do not require online payments or credit card information at the time of checkout. The full purchase price is collected at your doorstep upon delivery of the items.

We do not apply any hidden charges, additional taxes, or shipping costs . The price displayed at the time of your order is the final amount you will pay to the delivery agent.

Order Cancellation

You may cancel your order at any time while the product remains in our possession.

Once the item has been dispatched and handed over to our logistics partners, the order cannot be canceled. In such cases, the delivery must be completed as scheduled. We encourage you to review your selection thoroughly before confirming your purchase.

Returns and Exchanges Policy

We provide a 30-day return policy, which commences from the date of delivery. This policy is strictly limited to instances where you receive a damaged or incorrect product.

Damaged or Incorrect Items: If the footwear received is physically compromised or does not match your order, please notify us at support@swinosfeet.com.
Pickup Process: We will arrange a courier to collect the item from your address. This service is provided at no cost to the customer.
Inspection: Once the returned item reaches our facility, our team takes 24 business hours to inspect its condition.
Resolution: If the inspection confirms the issue, we will arrange a replacement. If the damage is beyond repair or the specific model or the size is unavailable, we will initiate a full refund.
Change of Mind: We do not accept returns, exchanges, or refund requests due to a change of mind or personal preference shifts. We ask that you remain certain of your purchase before finalizing the order.

Refund Procedure

Since we operate via Cash on Delivery, we do not possess your banking information.

Data Collection: Following a successful inspection and approval for a refund, we will contact you via email to request your bank details.
Method: All refunds are processed via bank transfer .
Processing Time: Once we initiate the transfer, it typically takes 5 to 6 business days for the amount to reflect in your account. This duration depends on your specific banking provider's internal protocols.
Restocking Fees: Swinosfeet does not charge any fees for restocking returned items.

Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of Swinosfeet. Unauthorized use, reproduction, or distribution of our intellectual property is prohibited.

Limitation of Liability

Swinosfeet is not liable for any indirect or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the purchase price of the specific item in question.

Data Privacy and PDPA

We make sure that all the data collected from our customers are safely handled. Our company follows the Personal Data Protection Act (PDPA) of Singapore and all other related laws ensuring strict compliance. We take your online privacy and confidentiality seriously, to make sure your online shopping experience stays confident and hassle-free.

Customer Support

Our support team is available to assist with any queries or concerns regarding your order.

Operational Hours: 9:00 AM to 6:00 PM (SGT).
Working Days: Monday to Friday.
Contact Email: support@swinosfeet.com

We are committed to providing professional assistance and ensuring your experience with Swinosfeet remains positive.